People

People Management

Empower the agents of your success.

Many people say their people are their most important resource, but do they act that way? Gibsons Business Consulting offers a range of people management services and capabilities to help you build a team that will drive your business forward. We’ve helped hundreds of businesses:

build processes that align individuals and teams with shared company goals and objectives
develop high performing teams and a success culture based upon employee engagement and accountability at individual and team level
establish effective organisational structures to deliver optimal results for the business
creating a learning organisation that allows for innovation and personal development
Foster and develop current and future leaders.

To find out more about building a stronger workforce for your business, contact Gibsons today.

How we can help you

Human Resources Planning

Establish the organisation structure that you need to deliver your business model to your customers.
Define the skills that you have in the organisation, where the gaps are and then plan to obtain or grow them.
Develop the training and/or recruiting program required to fill the gaps and the target timeframe to achieve it.
Match business values, responsibilities and skills to build productivity.

You can read a Case Study about how we delivered outcomes like these here

Employer of Choice Program

In a highly competitive employment market, you can greatly enhance your ability to attract and retain good staff – at all levels of your organisation – by implementing an Employer of Choice Program.

The program will:

Provide you with techniques for interviewing and recruiting staff
Ensure everyone understands what the expectations are from the employer and employee in relation to the job
Provide career paths for employees
Develop flexible remuneration systems that are responsive to the reality of a competitive environment
Create effective communication processes between management and staff
Provide constructive staff performance management and appraisal processes
Ensure employees have the tools and environment they need to do their jobs
Identify and promote your Employee Value Proposition

An Employer of Choice Program gives your employees the opportunity to be the best they can be. It provides a solid foundation to your human resource management (HRM) strategies and staffing initiatives as well as supporting business owners and managers in their day-to-day people management. Our Employer of Choice program is a win-win initiative that flows through to the business’s customer experience.

Succession Plans

Don’t wait until you are ready to retire before you start to consider a Succession Plan. An effective Succession Plan will depend on you having the plans, people and processes in place for the business to be able to run independently of any single individual. Then you need to decide what your actual exit strategy is and consider the financial and legal implications.

Having an effective Succession Plan means that you can be involved in the business as much or as little as you want. It is the key to having flexibility and some sense of work / life balance.

In the same way, Succession Planning provides the human resource plans and processes in place to cater for the loss of staff members in senior management roles in your business.

Read a case study on what a Succession Planning project achieved for just one of our clients here.

Leadership Development

The engagement level of your staff and the success of your business are highly dependent on the leadership skills of your supervisors and managers. Gibsons business consultants can help you to build those skill levels by:

Establishing the leadership levels that currently exist in your business.
Defining the skills, work values and time applications required for each leadership level.
Assessing your current leaders and developing plans to make them more effective in their current roles.
Identifying the future leaders in your business and developing training and mentoring programs for them to progress.
Developing tailored training and mentoring programs for your existing managers and leaders that deliver the best outcomes for your business.

You can read a Case Study about how we achieved outcomes like these for one of our clients here

Our Leadership Development Programs include the application of a range of Assessment Tools developed by the Real World Group in the UK. Real World Group was founded in 2001 by Professor Beverly Alimo-Metcalfe and Dr John Alban-Metcalfe, both world-renown experts in leadership and organisational culture.

All of the diagnostic tools used by Gibsons business consultants are based on proven research into what works in improving the effectiveness of individuals, teams and whole organisations. At the same time, they focus on enhancing sustainability through improved well-being and positive attitudes to work.

Leadership, governance, culture, diversity and inclusion are the main focus of Real World Group’s research, which continues to be regularly published.

Coaching and Mentoring

It’s great to have the plans and strategies that you need to successfully take your business into the future, but what about implementing them?

Gibsons business consultants know what it is like to run a business and understand that there are times when you as a business owner or manager need help, advice or the opportunity to discuss an idea with someone who can provide constructive feedback. We don’t just develop the plan and then walk away. Our business consultants will tailor a mentoring program to provide whatever level of assistance you need.

Our Coaching and Mentoring Programs include the application of 360 degree Assessment Tools developed by the Real World Group in the UK. Real World Group was founded in 2001 by Professor Beverly Alimo-Metcalfe and Dr John Alban-Metcalfe, both world-renown experts in leadership and organisational culture.

All of the diagnostic tools used by Gibsons business consultants are based on proven research into what works in improving the effectiveness of individuals, teams and whole organisations. At the same time they focus on enhancing sustainability through improved well-being and positive attitudes to work.

Leadership, governance, culture and diversity and inclusion are the main focus of Real World Group’s research, which continues to be regularly published.

Training

Good people thrive on and grow from quality training programs.

Our Training Programs are designed and customised to the client and program content is weighted towards the trainees undertaking the program. Also, our trainees are assessed before training commences. This means our training programs include tailored implementation assistance to ensure that trainees apply what they learn. This technique delivers measurable improvements in individual performance.

Human Resource Training programs are focussed around important non-technical areas such as:

Gibsons’ Sales Training programs deliver results. Our programs include:

The Art of Negotiation
Selling skills tailored to various competency levels and across a variety of sales roles including business development, account management and field sales.
Field Coaching for Sales Managers
Sales Leadership

and much more.

Managing Change

Change can be both scary and exciting. You experience these emotions whenever your business is facing growth, mergers and acquisitions, restructures, technology and system implementations. The harsh truth is that if change is not well managed during this time then you are unlikely to realise the benefits you expected and you run the risk of project failure, loss of key staff and even loss of profits. Gibsons can help you build a change management plan and help you with implementation to ensure your change works.

Our proprietary improvement program, Excellerate, provides a platform on which we build client specific solutions that bring about effective change. Excellerate tackles the human element of change head-on but in a supportive and constructive manner. Along with managing functional and process alignment, it assesses current culture and behaviours and then determines future behaviours that support and drive outcomes.

Gibsons’ business and people experts guide and support business in dealing with the stress of change. In essence, we support the human side of change management. We offer mentoring and coaching to existing valuable team members who otherwise might view the change as all too hard.

We have managed change for our clients on many different levels. Read a case study about the changes required in market repositioning here. Another case study discusses implementation of the Excellerate program for Sales Team culture change here.

Advisory Board

Directors responsibilities particularly around compliance is a very real challenge for most small to medium enterprises.

One very effective way of meeting that challenge rests with implementing effective board structures and processes.

Gibsons have a strong track record in:

Establishing and refining board structure and processes to ensure that boards are effective and operate to ensure that the business complies with relevant legislation and regulation.
Establishing Advisory Boards where directors gain valuable and independent advice across key areas of their business.

Fair Work Act

It seems companies are always in the news for some breach of the Fair Work Act – and most find themselves in hot water through ignorance of the law. Australia’s workplace laws are very complex and comprehensive, and generally places the onus on the employer to comply or risk significant personal and business penalties.

Compliance is undoubtedly a very real challenge for the small to medium enterprise owner.

We have specialists that can advise, support and provide practical assistance across this growing area of demand in the compliance landscape.

Gibsons consultants can provide proactive advice to prevent problems occurring so you and your employees can get on with the job in the knowledge the business complies with the Fair Work Act and employees are rewarded correctly.

When problems do emerge, we are your business partner that has a steady hand and clear focus to navigate the choppy waters to achieve the outcomes you need.

Surveys and Diagnostics

The key point of leverage between average performance and excellence is leadership by individuals, among teams, Boards, departments and across the whole business.

Partnering with Real World Group, Gibsons consultants are accredited to deliver a range of survey and diagnostics tools that underpin coaching and mentoring at an individual level, team development and change management across departments and Boards and change management programs across businesses.

These tools coupled with the skills to use and interpret these tools provide a highly professional basis for delivery of many of our human programs.

Under Professor Alimo-Metcalfe’s influence, everything that Real World Group does is based on proven research into what works in improving the effectiveness of individuals, teams and whole organisations, while enhancing sustainability through improved wellbeing and positive attitudes to work. Leadership, governance, culture, diversity and inclusion are the main focus of Real World Group’s research, which continues to be regularly published.

For a guiding hand with your business, speak to our experienced consultants.

Tell us about your business

Or call us on (07) 3025 3220

Download the Gibsons takeaway on People/HR

For the first time we have a robust plan

“LifeFlight is more an agile operation than a typical organisation. It doesn’t fit the standard definitions, yet it is highly capable and very successful. Not being able to explain our business quickly and easily to third parties that support us has been a barrier. Helen Morgan from Gibsons helped us to distil our core capabilities with a clarity that has ‘broken the back’ of a communications challenge we have had for some time. For the first time we have a robust plan to promote our capability with great effect, including digital transformation.”

Scott Kessell - Director Commercial Projects and External Relations, LifeFlight Australia

Gibsons Consulting saved my business

“I had all the ingredients but could not make the cake!”

Adam Sanders - Owner, Pro Powder Powdercoating

Wisdom, clarity and a hands-on approach

“My company has been working with Gibson’s over several years to improve our business operations and management. Gibson’s have helped my company become a better employer and to be more aware of our growth potential and client experience. Akela Constructions has benefited from the wisdom, clarity and hands-on approach Gibson’s have provided through mentoring and working closely with my company.”

Ian Furber - Managing Director, Akela Constructions Pty Ltd

One of the key benefits was the development of a Succession Plan

“We initially recruited Gibsons to assist us with developing a comprehensive strategic business plan. Working with Steve and Jock to develop our plan, the journey, though not always smooth, has always been practical and insightful and the benefits have been of great value. One of the key benefits was the development of a Succession Plan, which can be a very personal and challenging area. I would happily recommend Gibsons to assist anyone looking to put structures in place in order to control and grow their business, and even act as Board Advisory Members.”

John Morgan - Finance Director - Selected Seeds Group

Gibsons have supported us through every phase

“We engaged with Gibsons Consulting over two years ago. At the time we were successful and profitable – market leaders in the markets we operate. However, we wanted to grow significantly over a short period of time and we needed to transition our business from a successful medium-sized enterprise to a highly successful, well managed corporate enterprise. We recognised that we needed assistance to achieve that…Gibsons have supported us through every phase and continue to do so. We are in the early stages of a long journey of constant improvement. However, our vision is now starting to emerge. Change is beginning to shape our business and Gibsons have made a real difference in that transition.”

Paul Sheehan - Operations Manager, Atlas Heavy Engineering

Gibsons have guided us continuously into growth

“From the strategic review and analysis of the business to implementation of the essential recommendations and changes, Gibsons have guided Trackspares continually and consistently into growth. We initially engaged with Gibsons to assist with the company’s future growth and ongoing direction. As a result, we redefined our entire approach. Gibsons “one on one” approach with our small management team is one of reasons for our continued success. We believe this personal approach separates Gibsons from many other such consulting services.”

Brad Oats - Managing Director, Trackspares

Gibsons first started by listening…

“Unlike many consultancies, Gibsons Consulting started first by listening to our journey and our needs. Working side by side with Steve to deliver our strategic plan, this journey, though not always smooth, has always been practical in its objective. Each Gibsons Consultant could be considered an adjunct board member – showing commitment to their advice and our result, seeing both through to our satisfaction. Gibsons seek to bring alternate perspectives to the process to actually help us to deliver on our strategic plan. They do this by challenging the underperforming aspects and working with us to lift our game to achieve better. I would happily recommend Gibsons to anyone wishing to take their business to the next level.”

Rob Newton - Managing Director, Laser Central

Gibsons brought our staff into the process and helped them understand

“One of the good things that we found about working with Gibsons is that they could quickly grasp the technical issues involved with our products and markets and how they impacted on our choice of strategy. They were also able to constructively bring our staff into the process and help them understand that we needed to change our direction. Gibsons helped me turn my business around. We are very satisfied with the work that Gibsons has done for us and are happy to recommend them to others.”

Lorraine Murray - ATL Composites

Gibsons gained the trust of all our key people

“Gibsons have provided us with assistance in our marketing and sales, our factory processes, workplace health and safety and administrative processes. They have also overseen a major project to install a new costing system that will provide us with better management controls over our manufacturing operations. Gibsons helped us to crystallise our thinking into a concise business plan. I think that one of their strengths has been the ability to work closely with, and gain the trust of, all our key people who now see them as a valuable extra resource.”

Myra Berzins - Cable Laying Products Pty Ltd

50 Years Established