Unlocking the power of company culture and structure
Transforming organisational culture and structure for a not-for-profit organisation
Background
In the competitive landscape of professional services, particularly within the not-for-profit sector, the alignment of company culture and organisational structure is crucial for achieving high performance. This case study explores how Gibsons assisted an organisation with $35 million in sales but struggling with significant human resource challenges that were hindering its overall business performance and succession planning.
Initial challenges
Gibsons was initially engaged to mentor key staff members within the organisation. However, a thorough assessment revealed deeper complexities that required immediate intervention. The organisation faced urgent succession issues, particularly in fostering middle management into viable General Manager candidates. Recruitment of external candidates was complicated due to the unique nature of the company’s services. Additionally, the existing organisational structure was ineffective in promoting individual and team development, exacerbating the human resource challenges.
Actions
To address these issues, Gibsons initiated a comprehensive organisational review aimed at identifying an optimal structure capable of managing and expanding operations while facilitating succession planning. The strategic approach included:
- 360-degree review processes: Implementing objective evaluation methods to identify high performers and emerging leaders within the organisation. This helped pinpoint specific development areas for individuals while ensuring alignment with a cohesive business structure.
- Personal development programs: Comprehensive development initiatives were tailored for key personnel, coupled with coaching and mentoring programs to enhance team capabilities in alignment with proposed structural changes.
- Recruitment strategy: Creation of a robust recruitment strategy to address existing personnel gaps and strengthen the organisation’s talent pool.
Implementation and results
Over four years of dedicated enhancements and successful structural implementation – primarily utilising internal talent – Gibsons supported the organisation in achieving effective succession of senior staff members. Key outcomes included:
- Improved team performance: Enhanced delivery of programs resulting in significant improvements in overall team performance.
- Individual development: Superior personal development at all organisational levels, fostering a culture of accountability and high performance.
- Reduced staff turnover: The cultivation of a strong team culture led to reduced staff turnover, reflecting higher employee satisfaction and engagement in the revitalised organisational environment.
The insights and guidance provided by Gibsons were instrumental in establishing an effective organisational framework. By strategically working towards these improvements, the organisation not only addressed immediate human resource challenges but also laid the groundwork for long-term success. With over 50 years of experience, Gibsons continues to support businesses in enhancing their organisational structures and refining the human resource processes that underpin them.
If you are encountering similar challenges within your organisation, reach out to us at Gibsons for an informal chat. Sometimes an outside perspective can help clarify the situation and identify the necessary steps to drive your business forward successfully. We are here to help.
