About Tony Farugia
Tony’s management career spans 30+ years, with several Fortune 500 companies and Small Medium Enterprises in the Airline and Telecommunication industries across the UK, Europe and Australia.
Results orientated, resourceful and a personable individual, Tony has the vision and experience needed to deliver customer strategies which maximise revenue and service capabilities. Tony has earned a reputation as someone who delivers “exceptional” rather than “expected” results, assisting clients to improvements in operational efficiencies, increased revenues, utilising key relationship principles in communication and negotiation skills. He assists in providing business structure and process expertise into Channel Management, Account Relationships, Marketing and Sales with a focus on staff recruitment and recognition processes.
Tony provides a valuable mix of skills which link the practical elements of complex customer management with commercial focus, utilising strong verbal and written communication skills. As a Consultant, Trainer, Key Note Speaker he facilitates Belbin profiling, Neethling Whole Brain learning preferences. He is also an Australian facilitator for Behavioural Science Systems that measure people’s Behaviour.
“Clients today are better informed and seek genuine empathic Individuals who they can trust long before they buy”
Key activity / achievements
UK Sales Manager Delta Airlines, London: Restructured the UK sales operation, Introduced business structure and process expertise into Channel Management, Account Relationships, Marketing and Sales. Implemented staff talent recognition program and revised recruitment processes.
GM Helensvale Technology Group Brisbane: Introduced a rapid expansion program from 15 – 50 staff across three Telstra Business call centres restructuring the sales incentives and recruitment processes.
Regional sales manager British Airways London-Sydney:Represented the sales organisation in the BBC Television documentary ‘Mission to Sell’.
Key Skill Areas
- Mentoring, coaching teams and individuals in Performance Management.
- Management Training.
- Succession Planning.
- Negotiation skills, Public speaking, Consultative selling workshops.
- Recruitment, Retention processes.
- Develop reward programs and recognition systems.
- Develop employee roadmaps aligned to values and culture.
Airlines, Telecommunications, Professional Services, Training
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